Refund Policy
At Digital Handyman, customer satisfaction is a cornerstone of our service philosophy. We strive to deliver quality digital support, technical assistance, and resolution-focused services with clarity, transparency, and dedication. However, we understand that there may be circumstances under which a refund is warranted.
This Refund Policy outlines the terms and conditions under which a customer may request and receive a refund for services rendered through https://digital-handyman.online.
1. Scope of This Refund Policy
This Refund Policy applies to:
Remote technical support services
Digital consultation or troubleshooting services
Subscription-based plans (if applicable in the future)
One-time service packages purchased through our Website or official payment links
This policy does not apply to:
Services rendered outside our platform
External referrals or third-party vendors
Any hardware or software purchased outside our Website (we do not currently sell physical products)
2. Refund Eligibility Criteria
To qualify for a refund, one or more of the following conditions must be met:
A. Service Not Delivered
You paid for a service but no representative from our team contacted you or provided any service within 48 hours.
There was no service delivery attempt or communication made despite your submission of a valid service request and proof of payment.
B. Service Not Rendered Due to Technical Failure
We were unable to initiate a remote session or proceed with a phone-based resolution due to internal issues (e.g., server failure, technician unavailability, system outages).
You paid for a service, but no diagnostic or support steps were performed by our team.
C. Duplicate Transactions
You were inadvertently charged more than once for the same service during a single session or transaction due to a technical error on our or the payment gateway’s end.
Refunds for duplicate charges will be processed once the duplication is verified.
D. Issue Not Resolved AND No Reasonable Effort Made
Your issue could not be resolved by our technician, and:
No alternative recommendation, workaround, or escalation was provided.
The session lasted under 15 minutes without meaningful troubleshooting.
You followed all instructions provided by us and cooperated fully during the support process.
Note: If the issue was partially resolved or you received full instructions/consultation even without resolution, this may not qualify for a full refund but may qualify for a partial refund (see Section 5).
3. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
You changed your mind after the service started or was completed.
You refused remote access, declined to follow instructions, or ended the session prematurely.
You provided incorrect, incomplete, or misleading information that affected the outcome of the service.
Your device was later affected by unrelated problems not linked to the original issue addressed by our service.
You requested service for an issue outside our scope (e.g., physical hardware damage, operating system reinstallation without data backup).
A resolution was provided and verified during the session, but the issue reoccurred due to third-party software, user action, or environmental conditions.
4. Timeframe for Requesting a Refund
All refund requests must be submitted within seven (7) calendar days of the original date of service or transaction.
Requests received after this period will not be eligible for a refund, unless a clear billing error or duplicate charge is demonstrated.
5. Partial Refunds
Partial refunds may be considered in the following situations:
You received partial service (e.g., step-by-step guidance, system scan, partial fix), but the issue could not be fully resolved.
You canceled the service during the process, but after a technician spent significant time on your request.
The issue lies partly with a third-party platform (e.g., your internet provider, device manufacturer), which limited our ability to proceed.
In such cases, we may offer a partial refund of up to 50% of the original payment amount at our discretion.
6. Refund Process
How to Request a Refund:
To initiate a refund request, send an email to support@digital-handyman.online with the following information:
Full name
Email address used during service request
Date and time of service
Transaction ID or payment receipt
Description of the issue and reason for refund
We recommend using the subject line: Refund Request – [Your Name] – [Date of Transaction]
Review Timeline:
Your request will be reviewed within 3 business days.
We may request additional information or documentation before making a final decision.
Once approved, refunds will be processed within 5–7 business days and returned via the original method of payment.
7. Dispute Resolution
If you are unsatisfied with the service or the outcome of your refund request, please escalate the matter to escalation@digital-handyman.online (if implemented). We will make every effort to resolve disputes amicably and professionally.
Please avoid initiating a chargeback or payment dispute with your bank without first contacting us, as most issues can be quickly resolved through our support channels.
8. Payment Gateway Fees
Depending on the payment gateway or platform used (e.g., Stripe, Razorpay, PayPal), certain transaction or convenience fees may be non-refundable, even in the event of a full service refund. These are governed by third-party terms and are outside our control.
9. Amendments to This Policy
We reserve the right to modify, revise, or update this Refund Policy at any time. Updates will be posted on this page with a revised “Last Updated” date. It is your responsibility to review the latest version periodically.
10. Contact Information
If you have any questions about this Refund Policy, please contact us:
📧 Email: support@digital-handyman.online
🌐 Website: https://digital-handyman.online